Privacy Policy | DELIGHTING

Privacy Policy

How will we handle your data?

We at Delighting will of course handle your information confidentially. View everything about our policy here in our privacy policy.

About our Privacy Policy

Delighting cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Delighting. The effective date for the validity of these terms and conditions is 27/11/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of our privacy policy. About the data processing Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data can be viewed.

Webshop software WooCommerce

Our web store has been developed with software from WooCommerce, we have chosen Argeweb for our web hosting. Personal data that you make available to us for the purposes of our services is shared with this party. Argeweb has access to your data to offer us (technical) support, they will never use your data for any other purpose. Argeweb is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss. WooCommerce Our web store has been developed with software from WooCommerce, we host our web store on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Webhosting

We purchase web hosting and email services from Argeweb. Argeweb processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Argeweb has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Argeweb is obliged to maintain confidentiality on the basis of the agreement. E-mail and mailing lists MailChimp Our website uses MailChimp, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the MailChimp servers. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that has been automatically sent through our website you will see the "unsubscribe" link. If you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in that context. We use the services of for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

We use the Mollie platform to handle (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL, DHL and FEDEX for carrying out the deliveries. It is therefore necessary that we share your name, address and city details with PostNL, DHL and / or FEDEX. PostNL, DHL and FEDEX only use this data for the performance of the agreement. In the event that PostNL, DHL and FEDEX engage subcontractors, PostNL, DHL and FEDEX will also make your data available to these parties.

Invoicing and bookkeeping WooCommerce

EXAMPLE: We use the services of WooCommerce to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. WooCommerce is required to maintain confidentiality and will treat your data confidentially. WooCommerce does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - contrary to your request - we will ask you for explicit permission. Your information is not shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatic processed data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data. Cooperation with tax and criminal investigations In appropriate cases, Delighting may be required by law to share your information in connection with tax or criminal investigations by the government. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us. Retention periods We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment. Your rights Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we will only send copies and copies of your data to your e-mail address that we already know. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. Right of inspection You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data. Right of rectification You always have the right to have the data that we (have) process and that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed. Right to limit the processing You always have the right to limit the data that we (have) process that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed. Right to transferability You always have the right to have the data that we (have) process and that relate to your person or that can be traced to that, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed. Right of objection and other rights In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Delighting. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and / or copies of data that we process or have processed, and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Third Party Cookies In the event that third party software solutions use cookies, this is stated in this privacy statement. Changes to the privacy policy We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

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